Shipping and Returns
WE THANK YOU FOR YOUR PATIENCE AND IF YOU HAVE ANY QUESTIONS PLEASE EMAIL CUSTOMERCARE@STAUD.CLOTHING.
Domestic orders over $100 qualify for free ground shipping.
We also offer expedited shipping services in the form of FedEx 2-Day and FedEx Overnight. Please be advised that express shipping options are still subject to 1-2 day processing time.
Please note that we cannot ship to PO Boxes or any FPO/APO addresses.
STAUD has partnered with Global-E to provide an enhanced international online shopping experience. As an international shopper, outside of the US, you will view product prices in y our local currency, as well as guaranteed order totals at checkout.
For international returns, please access the Global-E Returns Portal.
Ground orders may take up to 3 business days to process, all Expedited orders may take 1-2 business days to process.
Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.
STAUD does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:
• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th - the day after Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday - the day after Thanksgiving
• Christmas Eve
• Christmas Day
All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
At the present time, STAUD is not able to offer shipping to PO BOXES, APOS and FPOS.
We encourage customers to choose Route tracking and insurance at checkout to protect their order from damage, loss and theft. In the event your order experiences delivery issues you can file a claim through Route and have the option of a replacement or reimbursement. Claims will be processed through Route and must be filed within 7 days from delivery date. You can file your claim here Route Claims
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
ORDER CHANGES AND CANCELLATIONS
Should you want to change your order for any reason, we are happy to request a cancellation so a new purchase can be made. Address amendments may only be completed prior to your order shipping. Please note once your order has shipped, we will not be able to change or cancel your shipment with the courier.
We are unable to accommodate any adjustments or cancellations to Final Sale items once processing, including customized goods and sale merchandise.
For any questions regarding order amendments, please email firstname.lastname@example.org to discuss your options.
If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
We are now offering an extended return window for the holidays. Orders placed as early as November 15th 2023 have until January 15th 2024 to process their return.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.
We do not offer price adjustments.
For Domestic Returns, you will be issued a pre-paid returns label once your return has been submitted into our returns portal. Use the packaging included in your original purchase to send your item(s) back to us.
Please note a $10 restocking fee will be deducted from your refund for mailed returns. If you prefer to exchange your order or return your order at a store, the restocking fee will be waived. Find the nearest store location here.
Staud has partnered with Global-E for a seamless return process for International orders. You can process your International return HERE