Shipping & Returns
Please contact firstname.lastname@example.org for return shipping label and instructions if you would like to exchange or return a product. Please use packaging included in your original purchase to return item.
All unworn, unused merchandise (EXCEPT HANDBAGS) accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery.
SALE items 25% off or less are eligible for exchange only. Over 25% is final sale. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them, with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
AT THIS TIME ALL HANDBAG SALES ARE FINAL. Due to the finality of your purchase, we strongly encourage you to email us at email@example.com with any prior questions or concerns. We also strongly suggest you precisely note measurements and scale of all bags before purchasing. In the event of manufacturing defect, please email us at firstname.lastname@example.org within 48 hours of receiving your bag.
Once our quality control team has approved the returned items, your refund will be credited directly back to the original form of payment used. Please note we do charge a $5 restocking fee per order. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
DOMESTIC ORDERS IN THE 48 CONTIGUOUS UNITED STATES
Complimentary UPS ground shipping on orders above $100. Expedited shipping is available for an additional fee. At this time we are not able to offer free shipping to locations outside of the 48 contiguous United States.
Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.
Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Shipping confirmations will be updated within 36-48 hours.
STAUD does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:
• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th Day after Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
Orders within the US ship via UPS ground and typically arrive in 3-5 business days after goods leave our shipping facility. Please note that we cannot guarantee precise delivery dates.
All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by the UPS.
We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.
Standard shipping does NOT include insurance.
At the present time, STAUD is not able to offer shipping to PO BOXES, APOS and FPOS.
As of December 1st, 2015 we are now shipping internationally. Please note that UPS rates are automatically calculated and cannot be adjusted at this time. Eligible returns will be accepted at the customer’s shipping expense. Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays. For more information ahead of purchase please contact customer care.
ORDER CHANGES AND CANCELLATIONS
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at firstname.lastname@example.org within 48 hours of your initial order. Changes to line items (e.g., switching the size or color) must be requested within 48 hours of placing your order, and such requests will be subject to acceptance by Staud. Requests made outside this 48-hour window may be subject to a 15% surcharge.
If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.