Refund policy

RETURNS

Return eligible items may be returned for a refund or exchange within 14 days of delivery. Items marked as FINAL SALE cannot be returned or exchanged. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.

Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. Exchange orders will ship within 24 hours of the original item being received back.

DOMESTIC RETURNS

For Domestic Returns, you will be issued with a pre-paid returns label once your return has been submitted into our returns portal. Use the packaging included in your original purchase to send your item(s) back to us.

Please note a $10 restocking fee will be deducted from your refund for mailed returns. If you prefer to exchange your order or return your order at a store, the restocking fee will be waived. DOMESTIC RETURNS PORTAL

INTERNATIONAL RETURNS

Staud has partnered with Global-E for a seamless return process for International orders. You can process your International return here- INTERNATIONAL RETURNS PORTAL

In the process of initiating your return on the portal you will acknowledge there will be an International return fee included in your return that is deducted from your refund. Please note, return fees are non refundable.