Shipping policy

DOMESTIC ORDERS

During our online Sample Sale April 23rd-26th, all domestic orders will be charged a flat rate of $10 for ground shipping. We are unable to combine shipments—each parcel will ship separately with the $10 shipping charge. Expedited shipping options are not available during the Sample Sale period. Please allow up to 2 weeks for processing and shipping of your order.

Discounts cannot be combined with other discounts or promotions. Please note that first-time discount codes may not apply to collaboration items. We are unable to price adjust after promotional periods. 

We are unable to accommodate shipments to PO Boxes or any FPO/APO addresses.

INTERNATIONAL ORDERS

STAUD has partnered with Global-E to provide an enhanced international online shopping experience. As an international shopper, outside of the US,  you will view product prices in y our local currency, as well as guaranteed order totals at checkout. 

Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.

STAUD does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th Day after Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

We are not responsible for packages that are lost or damaged in transit. 

ORDER CHANGES AND CANCELLATIONS

If you need to modify your order, cancellation requests and address amendments are only available prior to shipment. Once your order has shipped, we are unable to make changes or cancel the shipment.

Please be aware that Final Sale items, including custom orders, cannot be adjusted or cancelled.

For any questions regarding order changes, please contact customercare@staud.clothing

REFUSED/LOST SHIPMENTS

If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment. We are not responsible for packages that are lost or damaged in transit.